Tools Used: Articulate Storyline, Camtasia, Snag-It
Roles Played: Proposed solution, recording and editing in Snag-It and Camtasia, storyboard, prototype and full design and development of module in Articulate Storyline, QA testing of module, acceptance testing in Cornerstone LMS, full administration of enrollment and results reporting.
Problem: WellCare Case Management introduced a new form into their patient care case management workflow. No training on how to use the form had yet been documented, but training needed to be completed in the next 30-60 days for all staff.
Actions: I proposed we use Snag-It and Camtasia to have a Case Management SME record a very rough source video of the process. I asked they leave it up to me to make a final polished script, screencast and voiceover from the source video’s guidance. To show complete training context on when to use it, I proposed we insert it into a Storyline course and distribute and track the results in our Cornerstone LMS.
Results: In a few short weeks I was able to build a small eLearning that was brief, but highly contextual and visual in its teaching. Within 60 days we were able to get all Case Managers to successful completion with tracked data of competencies and any gaps for ongoing upskilling needed.
