Before you identify objectives at the course level, a good high-level analysis will help answer:

• What departments make up the organization?
• What job roles make up each department?
• What routine tasks does each role perform?
• How does the workflow between departments?
• What are the key gaps in performance that training will need to prioritize?

A solid understanding of performance gaps and the related performance the training will strengthen will help you to decide what delivery formats and design tools will give the best chance of success.