Job Roles and Performance Gaps

Before you identify objectives at the course level, a good high-level analysis will help answer:

  • What departments make up the organization?
  • What job roles make up each department?
  • What routine tasks does each role perform?
  • How does the workflow between departments?
  • What are the key gaps in performance that training will need to prioritize?

Author: Kevin Cassidy

ELearning Instructional Designer / Developer with a formal education in television and broadcast communications, specializing in media based training, screen casting, micro learning, software simulations and documentation, video-based learning, Learning Management Systems and corporate SharePoint intranets.